Privacy Policy

At Softhands, we are committed to protecting the privacy and security of our users, including patients, volunteers, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information on our platform that connects volunteers with patients needing assistance. By using our services, you consent to these practices.

Information We Collect.We collect minimal personal data necessary to facilitate safe, effective volunteer-patient matches.User Profiles: Name, email, phone number, location (city/region), professional qualifications (for volunteers, e.g., medical credentials), and preferences (e.g., availability, skills like counseling or caregiving).

Health-Related Data: Patient needs (e.g., emotional support, home care requests) shared voluntarily; no full medical records unless explicitly provided by verified professionals.

Usage Data: Device info, IP address, app interactions, and communication logs to improve matching and ensure safety.

Voluntary Info: Feedback, surveys, or testimonials provided during interactions.

We do not collect sensitive data from children under 13 or use it for marketing.

How We Use Your Information. Your data enables our core mission of bridging compassionate assistance.Matching volunteers to patients based on skills and needs.Verifying identities and qualifications for safety (e.g., background checks via third parties).Sending service notifications, updates, or support responses.Analyzing trends to enhance platform reliability and user experience.Complying with legal obligations, such as health data protections inspired by global standards like GDPR and HIPAA principles.

We retain data only as long as needed for these purposes or legal requirements (e.g., 2 years post-last interaction, unless requested otherwise).

Sharing Your Information. We prioritize trust and share data sparingly.Service Providers: Secure third parties for hosting, payments (if any), or verification (e.g., cloud storage with encryption; no sales of data).

Legal Needs: Only if required by law, to protect rights, or prevent harm.Aggregated Data: Anonymized stats for research or reporting, never identifying individuals.No international transfers without safeguards, given our focus on India-based users (e.g., Punjab/Himachal regions).

Data Security. We use industry-standard measures like encryption, access controls, and regular audits to protect data from unauthorized access or breaches. In case of a breach, we notify affected users promptly per best practices

Your Rights and Choices You control your data:Access, correct, delete, or export your information via softhands.info@gmail.com.Opt out of non-essential communications.Withdraw consent anytime, though this may limit service use.For health data, request restrictions on sharing (aligned with patient rights).

Requests are processed within 30 days; verify identity for security.Cookies and Tracking . Our site/app uses essential cookies for functionality and optional analytics (e.g., Google Analytics opt-out available). Manage preferences in browser settings.

Changes to This Policy. We may update this policy; significant changes will be notified via email or app. Continued use implies acceptance.

We're here to assist. This policy ensures compliance with Indian DPDP Act principles and global healthcare norms while keeping our community safe. Customize placeholders like Softhands as needed.